Refund Policy At Edremedystock Co.Ltd for all our products

Thank you for shopping with Edremedystock Co.Ltd. We strive to ensure the utmost satisfaction of our customers with the products we offer. If you are not entirely satisfied with your purchase of our products, we're here to help.

1. Eligibility for Refund.

To be eligible for a refund:

Return only applicable to sales made from Uganda and not applicable else where due to shipping costs.

The product must have been purchased directly from Edremedystock Co. Ltd at Edremedystock.com.

You must provide proof of purchase, such as an order number or receipt.

The product must be returned within 7 - 30 days from the date of delivery.

The product must be in its original packaging, unopened or opened but slightly used and in the same condition as received.

2. Return Procedure

To initiate a return:

Contact our Customer Service team at karueddie@gmail.com within 7- 30 days of receiving your product to request a return authorization.

Upon approval, securely package the product along with the proof of purchase.

Ship the product back to us using a traceable shipping method at your own expense. We recommend using a shipping service with tracking to ensure your return is received.

3. Refund Process

Once we receive your returned item:

Our team will inspect the product to ensure it meets our return criteria.

If the return is approved, a refund will be processed to the original method of payment within 30- 90 business days.

Please note that shipping and handling charges are refundable.

4. Exclusions.

The following items are not eligible for return or refund:

Products that are opened or used.

Products returned without a valid proof of purchase.

Products returned after 7 days from the date of delivery.

Products purchased from unauthorized resellers or third-party sellers.

5. International Returns

For customers outside the continent where the product was shipped:

The same refund policy applies.

Edremedystock Co. Ltd is responsible for all return shipping costs, customs fees, and any other associated charges.

Refunds will be processed in the original currency of the purchase. Fluctuations in currency rates at the time of refund are beyond our control and we will not be held responsible for any difference in refunded amounts due to currency fluctuations.

6. Damaged or Defective Products.

If you receive a damaged or defective product:

Contact our Customer Service team immediately upon receipt with photos of the damaged or defective item. We will provide instructions on how to proceed with a return or replacement.

7. Contact Us

For any questions regarding this refund policy or to initiate a return, please contact our Customer Service team at:

Email: karueddie@gmail.com

Phone: +256759400480

Disclaimer: Edremedystock Co. Ltd reserves the right to amend this refund policy at any time without prior notice. All changes will be posted on our website and will take effect immediately upon posting

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